We use tamper proof packing if our customer finds any of the product package is tampered please don't accept it. The unaccepted package will return to us with a reason so that we can able to investigate the problem. Most of the times, we don't face this problem since we use premium shipping companies such as FedEx to deliver our products to customers.
Since we do business with chocolate, in hot conditions we use weather proof packing, where we put cool ice gel packs inside the package to maintain better temp which will not melt the chocolate inside. We have experienced that our practice is working out very well and all of our customers are receiving the chocolate without any damage in proper shape.
We are tied-up with the best shipping agencies in India like FedEx, BlueDart DHL, Aramex, Javas, DTDC and First Flight. All these shipping partners helps and ensure customers’ orders reaches the destination safely. Mostly all the orders will be preferred to ship by FedEx courier. If FedEx don't service particular area then we will choose alternative shipping partners.
Another good reason why many loves to shop on our website. Chocolate Mantra is offering free of cost shipping on all of the orders. We have found that these shipping rates makes customers confuse a lot and end up not buying anything. To reduce this confusion and making the website customer friendly, we made all the orders are free shipping. Just shop leave the shipping to us.
Most of the time, every order reaches the customer in 2 to 5 business days. Please don't consider the day you placed the orders. For any delay please feel free to contact at info (at) chocolatemantra.com.